Run your business like MCDONALD’S

I am glad you were direct about uncooperative worker. There are times where a leader needs to fire people. If you don't the company will fail.

I'm sure this will get better, but audio was a little in and out which is really obvious on my Bose headphones.

Years ago I did a podcast, the guy running it insisted we wear headphones, I asked why, basically it's because you can hear yourself and then you can catch when you move away or turn your head etc.

This issue is mostly noticable where Matt is nodding and talking. Not noticing it on Ryan's side right now.

Also don't forget to make use of the link to website feature, at the moment it's just direct back to your channel from bio - where you already are 😅

Do you have to follow the standard every time? Answer in the video → No. That's unquestionably wrong.

Better ways of stating it:
Do you have to ADHERE to the standard every time? Yes.
Do you have to read the standard instructions or watch the standard video every time? No.

Why would you create a “standard” and then not follow it? Train to the standard and enforce it. If there is a better way capture it and train to that. Rogue workers cost money.

Thanks!

Job Instructions resp. Job Breakdowns (from Training Within Industry) can help to find the right level of detail. Initial question in every procedure is WHAT are the important steps (creating value for the customer by a modification done right the first time), HOW to do it (what are the key points to follow in each step, there might be several ones), and equally important (but often forgotten to think about and communicate) WHY do we do it that way, ie. why do we follow that standard?