Customer Service Vs. Customer Experience

Your right customer services is extremely important

Well explained

❤

100,000 to 4.5 million and still delivering value. Some great examples and stuff I will use for my training. Thank you

from 100k subs to 4M :)

This us a very very important video

This guy really jinxed himself lol. 1.5M views.

OMG I live in Dallas and had a horrible customer experience with my surgeon’s office. I provide my donors with exemplary customer experiences and literally started looking up videos on the disappearance of good customer service, so here am I!

amazing video, and great information

Great video, and I like some of the distinctions that you drew. My version of the customer experience factors in a whole lot more than just how we treat them. It has to do with the entire process of acquiring the customer and serving them from start to finish. For example (and this is a big one) How easy do we make it to do business with us? Do we rush people or delay them? Do we create unnecessary extra steps? This morning, I went to open a new bank account. The people were very nice, but the process was just horrifically slow. It is not the kind of place that I would consider "marrying" material because I don't always have the extra time or desire to spend an hour opening one account. Customer experience was much less than ideal even though everyone may have done everything perfectly from a human relations standpoint. Customer experience includes what people see, what they hear, what we hand them, and so much more. Is our place of business even clean or attractive. These things are vital for retail or professional business owners to be experts in knowing, training, and executing.

This is absolute gold!

Thanks for the lesson, one day we will do business together

The transition from customer service to customer experience is life changing for any relationships (personal, businesses and organizations). In these highly competitive, challenging and complex environments we live in, customer experience is a game changer. Hacking into the psychology of any customer is one of the best trade secrets ever to be applied by the hospitality and tourism industry. Thanks Patrick. Much appreciated!!!

Watched this 6 years later. Now at 4.06 millions subs. Great job Pat!!!

Brilliant 👏👏👏
Thanks

How value adding is this veen in customer service for over 10years....never seen customer experience as different from customer service...thankyou for making a distinction ...value adding indeed

Wow when I watched this you guys already archived 4millions subs! I like your channel because it deliver “customer experience” 😊

You guys have come along way since 2017 and 100,000 subscribers!

Pat love your teaching

A good example of good customer experience is Costco. They never advertise, but they keep getting bigger

Awesome video Parick! And you thought it wouldn't get a lot of views You're at 1.5 million. 😊
The metaphor about dating was genius. Mission accomplished!!!!

There are times when I have similar concerns. I'm also a sales manager, but the staff is focused on customer service. It is necessary to increase the customer's experience But that part is difficult.

Congrats guys, now you have 3.95M subs!

Thank you so much for sharing your knowledge. I love listening to your videos.

Customer service is both fun and tough, I enjoyed it about.
However, the sad truth is, they are almost always both under appreciated and paid by the respective company.
I tried to push for that in my current company, but they always bring cost into the equation.
Sad really.

Customer Service is "Reactive" Customer Experience is "Proactive"!💕 Thanks for a great video. New Sub.

Thank you sir.

Amazing! really enjoy watching this! Thank you!

Great video! This is a very important topic and it's helpful to know the different reasons why people keep going back to certain businesses. Understanding these six reasons (fast, quality, cheap, luxury, user friendly, and customer service) can provide valuable insights for one's own business. Customer service is often overlooked but it can make all the difference. As the example of Nordstrom showed, great customer service can build a loyal customer base.

One is basic customer service and the other is excellent customer service . Both are Customer Service, one just makes the customer experience much better. Stop giving new names to things just coz you feel like it. That is called BS.

F this guy

Don’t agree. Great customer service is not reactive it’s proactive. You provide so much value so that the customer gets happy at once. But if there is a need to help they are going to listen. Experience is when you take a service or a product for that matter and lay another layer on top of that. In other words an experience does not replace a product or a service it adds to it, another dimension. You do that when you customize a product or service to a point that the customer feels that it’s specific for them.

Knowledge supports growth.

Great video! Played it for my Business class, Careers class, and Applied Math to personal finances class.

100k subs 6 years ago, 3mil in 2022 🙌🏽🙌🏽

Loved it, great video👍

You mentioned Elon today 6 years later as thee "Best Customer Service Representative" when In fact isnt he the Best Retainer of Customers Experience? Based on your own evidence? For crys sakes He has a Cult Following thats Real. Hell you should Remix this whole video using a Tesla Timeline. Especially that time He showed face to when he walked back a lower price and tried to bamboozle his early V.I.P's for Roadster for a higher price and showed how to come out on top the End. Rivian just tried it as well last Christmas, and had to back track the 3 card monty hand they tried to play on their Early adopters. If Elon had held his Ground with the switch-a-roo higher price Tesla would not be here Today. There is a Video of this. Early days of Roadster Deliveries. And he states we have to raise the price because it is cost more to make the car than its being sold for. But if he doeant back track. The User Experience. Is tarnished forever and You have V.I.P' s warning customers, Instead of elated customers trying to get every butt in his car to help Tesla sell more Cars. From your channel perspective Epic Chess move and Master Class Case Evidence. Make this video, and maybe send me a first draft of the Video to see if you guys got it right. Before everyone Else see it. As a matter of fact. You guys should write a script for a livestream. All hands on deck for the Livestream to be fluid. About 3 or 4 run thrus, or as much as it takes but not much. Brainstorm the livestream with the techs. Must see Entrepreneur Event. Omg you can add for fair use purposes pop culture references from Dave Chappelle or other references that may fit the message we tring to convey but use something else to make it resonant deeper with a joke. This can be a classic evidence of how Fluid you guys are. If you watch your old Video you will see, based on your own Evidence Elon is the Best at Retaining Customer Experience. Period. From Manufacturing to Customer Experience. End to End. And all in between He is on Top of it. All of it.

Customer service is a present that will happen now or could happen later and Customer experience is happening in the past that you will feel on how they treat you.

Pat, you've only got half the subs as Hikok45.

Thanks for sharing this❗👍🤙

Mario asks "who is your VIP customer" and goes on to ask, do you know how to move other customers up into that category? Smartness. My take-away from this vid is that trust building is integral to client experience and this is why the professional services industry should sit up and take note. We have to do more than "service" our customers with speedy delivery, and make the effort to move toward serving them as life long clients who deserve to be listened to and treated with great thankfulness and respect. Thanks!

Great content. 👌

Will the cost for changing from CS to CE outweigh its merits?

Amazing performance!! Keep doing great work !!

( DON'T BE promiscuos,thiis is Spiritually destructuve ! this is NOT good ; and Health Wise, in terms of S.T.D.' s , this is NOT Good! ) However, Very Informative, Educational,,Effective,Practical, Current, and PROACTIVE! Information.(I know what you mean), Thank you Keep up the Good Work! (" Treat People Properly")😀❤👍

100k subscribers! Millions now

Patrick you are sensational! I am starting a job in retail very soon and you have explained the difference between Customer Service and Customer Experience so clearly! Thankyou so much!

I am not sure... that the dating game ... is the best metaphor.. but it worked. Transactional vs. Relational would probably have been a better metaphor. The doctor metaphor worked.

My favorite part was: "turn more regular customers into VIPs" loved the video, great guy!

If you work in a bar/restaurant:

Customer service: "Hello everyone, my me is _______. I'll be your waiter/waitress today. What are we having this evening?"

Customer Experience: "John! How are we doing today? Glenfiddich on the rocks or we looking to try something new?"