Many service desk managers struggle to answer one critical question – Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount!
Used as a reality check or a planning tool, MetricNet’s headcount calculator provides a simple way to plan and forecast headcount for a service desk. With just three basic data points, MetricNet’s Headcount Calculator can estimate your headcount needs based on industry averages!
Anyone working in the Service Desk looking to get a handle on what their headcount should be is encouraged to use this tool.