Outsourcing Customer Support: How Much Does It Cost in 2023?

In 2023, the trend of outsourcing customer support to offshore locations like the Philippines is growing, with 59% of companies citing significant cost savings as the primary reason. Various outsourcing companies offer different pricing models and services to meet the needs of small to medium-sized businesses.

Top Companies for Customer Support Outsourcing

1. ManilaPros: Ideal for businesses seeking diverse customer support services. They offer packages starting at $480 per month for 10-hour weekly coverage.

2. 123Employee: Specializes in phone support and is great for small businesses. The starting cost for one agent is $597 per month.

3. Sourcefit: Offers custom offshore staffing solutions with a starting cost of $980 per month for full-time, entry-level staff.

4. WingAssistant: Known for their CRM application and quality control, their packages start at $999 for a team of three fully managed CSRs.

5. CloudStaff: Offers a built-in cost calculator for customization, with prices starting at $1,400 for one full-time agent.

6. Agility Staffing Solutions: Features a unique built-in cost calculator, with starting costs at $1,550 for one Junior CSR in a work-from-home setup.

7. SupportZebra: Specializes in SaaS and eCommerce businesses, offering packages that start at $1,900 for one full-time customer service representative.

To learn more about how much it will cost to outsource customer support in 2023, go to: https://manilapros.com/blog/customer-support/cost-to-outsource-customer-support-2023

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