Web Chat Tips and Techniques, Chat Support, Non Voice Customer Service, Digital Customer Service

Thank you for sharing very helpful tips. Stay Awesome.

Thank youuuu

This is so helpful. Thank you so much! ☺️

can u upload some examples of canned responses? my nesting will be on monday and I feel nervous.🥺

hi still hiring?

You're awesome

What apps did you use?

I'm currently working as a Chat Center agent. It is my frist week. I only take chats and only a few times in the day I have to make outbound calls to customers. I love the way that you don't deal with hearing angry customers over the phone yelling at you. But the counter part or downside with this is that you have to be very skilled with the multitasking as I take 3 chats at the same time, so you have to deal with 3 different situations, 3 different processes and 3 different outcomes or solutions.

The chat/email reps I've dealt with often answer immediately with a long cut-and-paste (sometimes irrelevant!) with a link response and then immediately ask "have I answered your question?" or "[i]s there anything else I can help you with?" My answer: "I don't know as I haven't taken 5-10 minutes necessary to read what you sent me!!!" I like the fact that you answer the customer's question DIRECTLY in simple terms first and THEN provide a more detailed "see also" link reference afterward. Your approach gives a customer the luxury of accepting your simple (yet complete) answer and/or clicking on the link for more info if s/he wants it either immediately or at another time.

I just started taking my training for Chat CS.. They say chat is even more frustrating and stressful than voice CS 😥 is it true? I thought It would be easier since you are not talking over the phone

Hello, Ma'am. Do you have any sample chat flow for chat support like Intuit account or Financial account? Thank you.

I run customer support for my company, going to send this vid to my employees. Thank you!

need po ba magaling mag english sa chat support?

What a great introduction or refresher for anyone who chats with customers! Thank you for sharing, Rea!

Hello! Maam,
Do you have any sample chat flow for telecom chat support like T-Mobile? Thank you and btw I love your videos, I've learned so much on your videos.

The way you talk on the chat doesn’t feel like a real person

I like typing so this would be good

Tomorrow starts my trainning as a customer service agent (chat) and I have no experience at all!! If there's anybody who's worked in that position before and would give me some tips I'd highly appreciate it

Thank you, this is so helpful!

Thanks

Please share some template s

I need some tips

I am working with Us customer chat

Ma'm can i ask?. In non voice call center there have a scripts for answering customers? Or by using own word?

Hi maam! I'm looking for a job chat support suit to me because I dont talk too much. I've been chat support for 1 year now. I hope I can get job in website because I need more money for my college.

Thanks for describing easily and details

thank you ate rea 💖

Hello any tips po for Largo acct sa Alorica? Naiintndhan ko Naman po ung Binigay na Picture pero knkbhan po me sa simulation mmya pls help

Maam, may I have a call center list that has a chat support or non voice. Thank you!

Ma'am how to be more creative while dealing with customers in a web chat so that they can connect easily and simultaneously we can understand their queries? I want to emphasize a end user to get good ratings and tell me how to properly wrap up a chat.

Thank you very much, very helpful!! <3

What iss biology

Hiii

Thank you so much ma'am. I already subscribe to your channel and to your FB Group

Hi mam. Im just new at your channel po. Gusto ko po sana na mag apply bilang non voice chat support. Meron po bang ganun na mobile phone lang ang needed?

Can any one send me the customer service chat scripts for Damage/Defective, Cancellation of order and modification of Order?

Hello Miss Rea. I just want to ask po what if nahire as chat support then as in not computer literated then mabagal po magtype as in di po umaabot ng 30 wps, may possibility pa rin po ba makapasa sa training? Just curious lang po since I don't have BPO exp and start ko na sa tue ng training. I'm kinda nervous po kasi huhuhu

Can someone quit anytime on that job or is there an end of contract???

I want to work in sitel.... Already I've attended interview for chat process but didn't get selected....Don't know wat to do...????

Thank you so much for the tips..i landed a job because of it..blessings po!!

Thank you.

Nice explanation i understood everything 👌

Thank you for this wonderful tips!!!♥️

Ano po ba yung mock chat

Sis additional tip please just in case they conduct ng mock call during interview. sample concern of seller there comes a time that The Policy Of the company is not accepted by customer. How to handle this kind of situation? Give me mock call sample please.. TIA

Thank you Mam. It was very helpful and the much needed one.

HAPPY NEW YEAR REA, FROM COLOMBIA. BLESSINGS

Thank for this 😊😊Happy new year