The actions taken in the initial minutes of an emergency are critical. But what about the hours and days that follow?
How to best deal with the family of those directly affected? How do you deal with the press? We'll be looking at this and many other questions with Robert Jensen, emeritus chairman of Kenyon International.
Kenyon International is one of the biggest and oldest disaster management companies in the world with lots of aviation clients and extensive experience with aviation disasters. We're talking to Robert about his new book 'Personal Effects - What Recovering the Dead Teaches Me About Caring for the Living' and lessons that can be drawn from it when it comes to airline crashes.