#Shrinkage Calculation in BPO | Call Center - Planned Shrinkage and Unplanned Shrinkage

#Shrinkage Calculation in BPO | Call Center - Planned Shrinkage and Unplanned Shrinkage

BPO Tutorials

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Dharmender Singh Rawat
Dharmender Singh Rawat - 29.08.2023 00:01

Sorry to say but unplanned shrinkage formula is wrong

Unplanned shrinkage=
unplanned offs/(Total number of agents - Planned Leave)

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KM. Mantasha Parveen
KM. Mantasha Parveen - 24.08.2023 23:03

Wow you explained it with in 1 minute you are genius ♥️

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Daniel Roy
Daniel Roy - 14.03.2023 09:54

Hi Sir,can you please provide excel training,i need help with formulas in metrics for BPO
Like shrinkage,aht, occupancy, FCR,Dsat.
I will be happy to pay fees and get traning

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