Konnect Insights for Aviation Industry

For a consumer facing entity such as an airport, only when you leverage the power of data is when you will be able to better live up to customer expectations and give them a delightful experience - be it online where they are engaging with you on social media or blogs / forums OR “call-center” OR “on-ground” where your crew is in touch with them.

For this, you need a seamless flow of data across all touch points, orchestrated in a centralized manner so that your processes are streamlined and you can focus on making your customers happier.

Konnect Insights can act as a centralized product to orchestrate data, evaluate and take action on it to enhance customer experience.

One product for analysing all your social data, your online data, your call-center data, your chats and even your offline data from places such as security, washrooms or baggage areas. Book a demo with us to learn how one of the biggest airports in the world is making the most of Konnect Insights and making their customers happier.

Тэги:

#Konnect_Insights #Airports #Aviation_Industry #Social_listening #Call_center #Data #Analytics #Customer_experience_management #Customer_care #Customer_support #Social_media

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