Pan Am Training Video: "Shop Talk" (circa 1989)

This is a corporate Pan Am training video made for passenger service personnel around the topic of "shop talk" and customer perception of professionalism, circa 1989. It was filmed inside Miami International Airport and the aircraft mockup training classroom at the Pan Am flight Academy.

Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes after the airline closed on December 4, 1991.

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