CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME

He strains to hear a whisper that refuses to hear a shout

i really loved the tips in the presentation

Loop

I worked briefly at a state run call center, that is to say... I was trained before taking any calls. I moved to a different role in a different department. I also worked for a large charity in a development role, it was not a call center role, but the management tried to approach it as such. No organization is perfect, and the charity I worked was really good. There are just a lot of moving parts everywhere.

We are in a fascinating time of transition. The learnings of "over optimization" of call centers and things like telemedicine and working from home and a variety of other high dollar work centers.... let's just say... we can't really "go home again", but we can most certainly improve various processes. Think of stop lights, if we optimize stop lights too much, it could cause accidents or even slow productivity.

My point in this optimization and desperate needs of better privacy, transparency and proper oversight are rising in Value every single day. The relationship between large streams and pools and integrity but also splices of opportunity for better are real. We are imperfect and beautiful humans. Thank God for that.

It's all very workable...

Thank you for sharing these valuable tips!

Someday capitalism will be overthrown and we will never have to use our customer service voice again. ✊

Thank you

Thank you