Demo Mondays #32 - xSellco - ecommerce help desk

Sign up for xSellco Helpdesk free trial using this link http://demomondays.com/xsellcohelpdesk

Check the full transcript with the screenshots of this demo on:
https://orangeklik.com/demo-xsellco-helpdesk/

Watch Amazon seller software demos on Mondays: http://DemoMondays.com/
Hosted by Augustas Kligys ( https://OrangeKlik.com/ )

Online sellers choose xSellco Helpdesk to manage all their support in one place. Whether you sell on your own website or on multiple marketplaces around the world, our 60-plus e-commerce integrations consolidate customer queries from all your channels so you can respond quickly and get back to selling.

http://demomondays.com/xsellcohelpdesk

Presented by its sales executive Derek Pendrey.

Here is the list of features and topics covered in this video:

00:35 Aside from the helpdesk tool, what other tools does xSellco offer?
01:25 What xSellco Helpdesk is and what problems does it solve for Amazon and e-commerce sellers
02:18 What type of Amazon or e-commerce seller is xSellco Helpdesk targeting, and does it fit for everyone?
03:27 Which marketplaces and e-commerce channels are covered by xSellco Helpdesk?
05:40 The “Messages” page overview
07:03 The visual reminder for Amazon’s ticket response requirement
07:49 How xSellco Helpdesk collects the information from Amazon and how it’s viewed within the ticket
09:26 What is a template, what does it do, and how to use it?
12:21 Negative Feedback ticket and its corresponding “Rule”
13:45 Setting up the “Conditions” function inside the “Rules” setting
14:52 The most common rule that usually gets set up
15:18 Setting up the “Actions” function inside the “Rules” setting
16:46 Assigning additional member/s for a specific ticket
17:02 Performing a feedback action inside a ticket
17:15 Creating an internal note inside a ticket for any reminders, to-do’s or additional information
18:05 How to snooze a ticket, and how to send an external message from within a specific ticket
19:57 The “Auto-translate” feature
22:02 Setting up your own templates
24:14 The five sample templates of the very common questions
25:00 The “Usage Conditions” function of a template
25:40 Tips on setting up the “Autoresponder Options” of a template
28:14 Is it possible to send a test message to yourself?
29:10 What is a Snippet? How do you create a new one, and how do you use it?
30:05 The auto-save functionality of xSellco Helpdesk
30:43 The other functionalities that xSellco Helpdesk offers
32:44 The “Dashboard” and its detailed analytics and data
35:21 The “Tickets” page and its detailed data
36:10 The “Response Times” page and its detailed data
36:38 The “Team” page and its detailed data
37:00 The “Assigned Tickets” page and its data
37:58 Pricing
41:04 Why is the chat support only available to the higher tier plans?
41:29 How does xSellco Helpdesk determine how many support tickets are there? How and when does xSellco Helpdesk bill their users?
42:32 How can users get support at xSellco Helpdesk?
43:15 Upcoming features:
- adding a new marketplace
- adding an Instagram capability
- adding an AI functionality to give users and their customers “suggested” replies
- adding more support and sales agents

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DEMO MONDAYS is a video series hosted on Mondays by Augustas Kligys, where the creators and owners of Amazon seller softwares are invited to demonstrate their tools to the audience. Watching these presentations will help you choose, which software you can use for your Amazon business.

Тэги:

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