A Beginner's Guide to Jira Service Management (JSM) | Crash Course

Thank you so much for this!

Wonderful session. You are a good teacher

Can I do the operations role with this ? Or are they any other Jira apps ?

Hey do you have a code for that approval configuration code. Please share

Hello, I have multiple Tier groups (Tier 1-4) that may be working on the same incident. If one group needs to capture they’re own SLA, should I create their own project for them and move/create new/clone that ticket via automation, or will their own statuses work in that one project work?

Hi @ApetechTechTutorials, thank you for this details JSM setup. ...I have a question about Agents...My IT department is just 5people and 100users, and i would like to use this for ITSM, am i good to go with the free pricing?
I was thinking i can use a group email and add all 5people in 1email and invite that email as 1user to Atlassian as 1 Agent and we share the email and password in our team. Will that work?

Super bueno. Thanks a lot. From Paraguay is very usefull.

If a ticket comes in via email, how do you classify into an incident/Service Desk?

how do you create categories and sub categories?

how do you limit access to the customer portal to internal customer only

Thank you for the content, really useful!

Excellent Content, thanks. By the way, is there a way to filter out those pesky spam emails? I observed we have tickets created through spam emails.

The documentation and learning paths etc are a mess! Hard to follow and many mistakes!

Can you link a JSM issue to a Jira software project? (create the issue in JSM and send it to Jira software)

Straight out of Jira!!

Great video, thanks! Maybe turn off AWB on your camera though :)

Thank for this video! Very helpful for what I wanted to know about JSM.

Love the one that says got Jira? and scrum life is a happy life :):)

Awesome Video!

How would manage service catelogues using Jira Service Management?

Is it possible to customize the preselected request/issue types on the templates when selected? if yes how?