Poor vs Great Customer Service - Telco Troubleshooting

Health Care

To all CSR in the country!
Especially in Telco Account trained in programming and technical!
Guys,,pls do not be bored and lazy to help cx especially when it comes to troubleshooting steps,,!
Let's provide them with the best customer service to the best we can. It will not only justify our work but who we are as an employee, as a person willing to help and it will justify our work ethic..kase in my workplace queing tapos halos sa isang araw daming mga troubleshooting at napapagod na talaga sa paulit ulit na issue tapos yung ibang cx matanda na,, at di sila masyadong marunong mag navigate nang phone magiging 1hr or more yung call ang ginawa nng ibang agent nag hung up which is a big no no lalo na sa QA.

Grabe i rate ur call
RS,RFT, =100👏👏👏👏
NPS=10👏👏👏👏👏👏
MINSAN TALAGA KAPAG DI KO NA PROVIDE ANG GANITONG CUSTOMER SERVICE PARANG NA DI DISCOURAGE AKO SA TRABAHO KO. THAT'S WHY I LEFT LAST 2 MONTHS AGO. I mean it's not like I'm a quitter but I need to develop my skills and knowledge deeper and when I get back again,,l'll be more effective and efficient as an agent.🤧

Omg it is really the way how it goes with me and the cx,,😂

I am Claire.

I don’t work at a call center but I do take and make outbound calls as well.

Here to become more like Candace😊

"babye" your voice 🥺, Haha anyways thankyou for making thus video!

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I love your channel so much. It is so addictive. Can you do a mock call for the Food Delivery Account? Thank you so much and I hope more successful videos to come:)

Troubleshooting is hard esp if u know na service center lang ang kahahantungan matinding empath

love this

Good morning, i wish you good return

You can see how candace valued her customer. She's relaxed, friendly and very effective in assisting her customer. I think this video will help other people dealing with this kind of situation.

Thanks

Another beautiful video as you ❤!!!!!

please let us see thabita radger? how does she look like

Very helpful talaga ang mga videos madam!!! Loveyouuuu fr💗✨👏

Hi My name is Rico I Love your Videos 😘😍🥰

I have watched most of your uploaded video last year as I was planning to apply in callcenter I find it really helpful, di n nga lang ako natuloy sa pag apply :) mas magaling ka pa po ngayon :) I really admire how you speak napaka clear ng words and very fluent. keep on uploading more contents kc madami ka po tlga natutulungan . Thanks! Im a huge fan of yours :)

Been watching your posts for a week now and i think it's really helpful. Im a newbie in the call center,im gonna start soon.i'll be handling retail account/ amazon.dont have any idea would u give a tutorial on how to handle retail account? Thank you♥️

I really enjoy this. I would like apply this to my chats. I hope we can have more rapport lessons as well to make the chats more personalized and genuine. Really enjoying your vids ❤

Hi , can i have a request, can you make a mock call video , that you were the customer and we are the agent . Like a role play 🥰 please.

Maam sana makapag upload kapa po ng mga tungkol sa telco account hahaha thank you!

Watched this 18h ago after being upload. ㅠㅠ (12nn)

And it just so happened that I was given a TSA as my account in the BPO that I applied with.
Is this a sign for me to proceed? Haha.

20230816

The support provided by Candace is absolutely effective because it doesn't sound like you are just following a script. It's more personal and while doing the call flow there was an emotion and setting up expectations of what to do next and what's in it for the customer to do it. That's why the customer was still participative to follow her instructions thought it was a bit annoying on the customer part because of the issue.

Un abrazo desde Colombia....honey!!!

kung may graveyard shift, meron ding graveyard account 😂 and that is Telco pero in fairness mahahasa ka talaga.

The second agent was very helpful , yeah she showed her emphaty and do her best as she can. Before she give up she and pass to service center she find many ways to make this problem solve and I love the way you speak and preach about words and intonation of sentences.. lovely Ms. Candace ❤❤❤❤

Excellent as always 👍

Thank you for this, please make some more content, your videos are very informative and entertaining.

I also love all your English tips, so I'm hoping for more of those.

I've been doing your tip, "mimicking other people" and you're the one I'm tryna copy. I see improvement in my communication skills by binge watching your videos.

That's all~ thank you so much for your efforts.

To be honest, Telco account ang ayaw ko ma handle. Na overwhelmed account sa dami ng concern. Sinadya ko mali ang isagot sa exam ng T-Mobile para wag pumasa.🤭 If I may request can you make a video about "content moderator" account? ☺️☺️

I'm starting next week, this video is very helpful 🩷🩷 I struggled a lot with talking to customers, I had a few dsat in my previous job :((

I got my first job, just by seeing your videos. Thank you Kwestyon. ♥Tip:- For improving productivity we can even use AI for emails nowadays.

Financial account po Next

Thank you so much for this! It gained me more knowledge.

Getting into a telco account is a legend for it's like rocket science, I hope you can make various scenarios not only the common ones coz I am planning to switch to call center and I am so scared of rejecting.

wow!

More Telco Account related contents po pleaseeeee ^ ^

This will be very helpful, proper use of empathy

Ma'am how to be you po? Kidding aside i really love to have how you speak spontaneous,clear,preciseand no fillers I like your voice its so nice to hear some content creator have irritating voice i end up not finishing their video

Empathy is really important. I learned that the hard way. Thanks for the video.

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1st. More videos PO 😘