The different channels through which customers interact with businesses

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With evolving times and market dynamics, customers have also evolved. So have their habits of getting in touch to resolve their queries from a brand. From a generation where emails and calls were the only ways customers could get in touch with a brand, in today’s markets, customers can get in touch with the brand through a channel of their choice be it chats, calls, or social media and the brand has to take the efforts and be prepared to resolve all customer queries..

Тэги:

#Customer_care #Social_Listening #Customer_Experience_management #CXM_course #Social_listening_course #learn_socia_listening #Social_listening_analytics #Social_listening_tool #social_media_analytics #social_media_marketing #customer_engagement #community_engagement #Online_reputation_management #ORM #learn_orm #ORM_course #Community_engagement_course #customer_satisfaction #customer_care_metrics #brand_reputation #brand_reputation_management #customer_feedback_management

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