MY FRAME CRACKED and Santa Cruz fixed it for free

Guess the aluminum vs carbon argument doesn’t matter if SC will just replace the frame

Loam ranger doesn’t care about his bike drops it and runs to help his friend! Good good work.

I don’t need warranty...if my bike broke ill buy a new one I have lots of money sometimes I don’t know how to spend it...

Poop extrusion

Mine also break ,the bar that supports bouch

My cycle has got damaged by several problems like rim bents ,allingment problems ,gear shifters too because i have physic beheviour while riding cycle!!!!!!!!! I never went for warranty repairing with lot of bucks😎😎😎😎😎😎😎

Santa Cruz makes really poor quality bikes

Awesome color. Much better than before.

Suprising to me that that's creekside

mag ik hem hebben

When I fall of my bike I break not my bike

I’ve never seen Santa Cruz and free put together 😅

That’s what I love about Santa Cruz

Haha the thumb nail and then the really small crack

how long time taken for SC to replace a new frame?

Glad sc replaced yours . They made me pay for a new one . Said impact did it , 😤 I told them I didn't buy the bike to look at it . Haha

How to get a new frame without dieing

My Santa Cruz cracked with minimal impact from a small crash and they want to charge me $1800 for frame replacement. Just wanted to let you all know that it’s not free or even a “minimal charge”. Total bummer!

carbon lodiii

Frame fabrication occurs in China and Taiwan. Bicycles are assembled in Santa Cruz

Wow. That's amazing warranty. 👏 Is your frame aluminum?

What if I bought my santacruz from someone? Will they still do the warranty?

Made in China?

China: yes!

Carbon fiber will break very easily. You can’t even put a kick stand on a Tallboy C R. Makes sense that the frame broke after a minor crash like that. Glad SC stands behind their product though!

a steel frame would have put you in the hospital

That’s y you don’t treat it like shit

I doubt you broke that with your leg alone. Carbon fiber is much tougher than you think so maybe it might have been the icing on the cake, but it probably was starting to fatigue in that area for a while. Santa Cruz is the best for customer service IMO. I've only had my Tallboy 4 for about a year and a half, and they sent me a replacement set of frame bearings without any issue. The guys in tech service were constantly in contact with me through the whole process. Just a dynamite crew and a burly and stout frame!

Does the new frame also have warranty , or they will replace once ?

They need that warranty...the fucking frames are made in China, this is hilarious.

It's why Santa Cruz bikes cost so much , carbon frames made in Thailand or wherever don't cost 3500 to make do they , so there high prices allow them to do things like this , which of course is a nice touch .

My guy, do you by chance have adamantium in your bones?!

I see so much broken carbon for the slightest little things.

Good to see them honoring a warranty but why would you want to own such a fragile bike. Maybe for competition events only

Should get aluminum frame carbon sucks

You must of known somebody in SC because they never warranty shit they sale

Interesting. Jacob Giraffa said they wouldnt fix his frame because a rock pinged it and broke the frame. Which is the real story?

Why am I hearing alot of Santacruz bikes being fragile?

Fix it is to apply glue and keep going, but replace would it be a better option.

I bought my Santa Cruz used. Does the warranty only apply for the original owner?

Wow garantia yeah

Carbon is shit....

Cool how they only fix influencer's bikes lmao

What size bike for a 5’ 6” teen?

Love the new color!

Look at what happened to another Santa Cruz owner who had his frame crack after a rock kicked up and hit his frame. They said it's not covered as it's the equivalent of a stone hitting a car windscreen. Yet they have a video of people being unable to break one by smashing it against an anvil so that's like someone being unable to break a car windscreen with a sledgehammer and saying it's not covered by a stone strike.

Santa Cruz just sent me bearings, their great.

When you seen how much Santa Cruz charges for bikes they better have great service Lol