January 2024 Top Trouble Tickets for Help Desk, Training Video Crash Course #2

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Great stuff!

Hello!

Hi, hello, and present

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present

Present. Im having a hard time getting a call back for a help desk job. I just graduated. Im studying for the Sec+ in the meantime. Im also thinking about getting the Microsoft 365 fundamentals Cert to learn more about M365.

Nice stuff. Suggestion: while job searching i come across alot of jobs that requires MS 365 experince or ServiceNow experience, ITIL and CRM experience, can you do some tutorials on how to troubleshoot the basic MS 365 issues or maybe a lab that we can do to simulate the use of ServiceNow and get CRM exp???

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Presntttt

Subscribed. Brilliant videos. These really helped me during interviews but also on increasing my general knowledge sometimes on simple things. I like how to relate it to real world office situations. Hope to see some 3rd line more advanced videos too. Thank you and all the best.

Thank you!

Hello, l do like your class or tutorial

hey thank you for these videos

Present !!

Thank you

thank you! appreciate it!

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you should also make a PDF of these trouble tickets with solutions

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do you have video training for Microsoft azure fundamental

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Present! Thank you for this!

hello i'm a new subscriber and i love your videos. very clear, easy to understand and very informative.

👍

I've been on the help desk for a while. How do I become escalations. i get stuck in my troubleshooting after i rule out the basic issues a lot

present sir! i would like to submmit a ticket for a error that i have on my pc, what is the link?

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Thank you for sharing your knowledga

Hello sir, your student is present .

Present :) 1st attendance for the year yerrr :P

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Thanks for your lesson!

Hello

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I personally appreciate your work and it helps me a lot. Thank you very much.

HI

Thanks bro !!

Thanks for the information

Present

Great video man love these!

Thanks for the content!
How we remotely control a pc in the company , what software do we use?

Hi, Ervin
Hope you are doing well!
Well thank you for the awesome videos and a unique teaching style with live examples.
Just had a doubt in my mind in terms of sharing screen. If user can't login to his/her system how can they be able to share screen😢. Well this could be a stupid question but I saw you in the start of the video you have said so😊

Present! Thanks for the information!!

Present teacher

For topic one, if they are working from home, you would need to get them connected to VPN first so they can communicate with the domain controller. I would reset their domain password to a default and remote to them and join them to the domain, if the computer they had was not already joined to the domain. They would need email access on their phone so they could receive a one-time VPN password or key. Another option would be something like Symantec Authenticator on their phone if their organization had that set up or some other key generator.

🙌🏾🙌🏾🙌🏾

Nice video Cobuman, im looking to get my first helpdesk job, should i get the ComptiA+ cert before applying for jobs? , i have decades of "unoffical" pc building/fixing and trouble shooting experience, and now familier with Active Directory and office 365?

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