Cisco Finesse in 2021: Desktop Softphone and Mobile Agent app | No VPN Required

You can use your on-premises Cisco UCCX or UCCE just like a cloud service. Comstice Finesse Softphone and Mobile Agent app help call center agents to log in, make and receive calls with no VPN required. You can log in using Cisco Finesse Softphone by Comstice on the desktop which includes a built-in WebRTC softphone so no additional Cisco phone or Jabber is needed. All the server elements are hosted on-premises.

Using Comstice handoff portal, your agents can update their IPCC extension from Cisco phone to a softphone or mobile agent app. They can easily switch among different devices and stay available even when they are on-call or on the move.

Comstice Finesse Softphone supports Cisco UCCX, UCCE, and PCCE
Visit comstice.com for more information and request a trial from the link below;
https://comstice.com/request-callback

Learn more about the solution design and topology;
https://comstice.com/blog/post/cisco-finesse-no-vpn

Cisco Finesse Softphone by Comstice
https://comstice.com/cisco-finesse-desktop-agent-ucce-uccx

Cisco Finesse Mobile Agent by Comstice
https://comstice.com/cisco-finesse-mobile-agent-ucce-uccx

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0:11 Introduction
0:46 Comstice Handoff Portal to switch to a softphone or mobile app
1:10 Login to Comstice Softphone Client
1:50 Softphone Screen-Pop while in Not Ready State
1:54 Answering Incoming Call
1:59 Transfer Existing Call
2:09 Making an Outbound Call
2:20 Side menu options
2:47 Supervisor Console
3:06 Switch from Cisco Finesse Softphone to Cisco Finesse Mobile App
3:19 Installing Cisco Finesse Mobile Agent app
3:35 Login to Cisco Finesse Mobile App
3:58 Receive incoming Call from Cisco Finesse Mobile App
4:25 Logout from Comstice Finesse Mobile App

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#cisco_finesse #cisco_finesse_tutorial #cisco_finesse_gadget #finesse #cisco_ucce #cisco_ucce_training_videos #cisco_uccx #cisco_mobile_agent

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