EP20 - Mastering Employee Onboarding: Tips for MSP Success

In this episode of "All Things MSP," hosts Justin Esgar and Eric Anthony dive into the essential aspects of hiring and onboarding employees for Managed Service Providers (MSPs). Justin shares his experiences and insights, emphasizing the significance of a strong onboarding process. The hosts discuss the importance of hiring for culture fit and how it impacts both the team and clients.

They explore various approaches to hiring, whether it's an admin or a technician, and provide valuable tips for finding the right candidates. Justin stresses the need for a clear onboarding checklist, ensuring that new employees have access to all necessary tools and resources. He also highlights the importance of setting clear expectations from day one and how it contributes to employee success.

Throughout the episode, Justin and Eric share personal stories and anecdotes that shed light on the challenges and successes of employee onboarding in the MSP industry. They stress the importance of documenting processes, setting expectations, and fostering a culture of continuous learning.

Whether you're a seasoned MSP or just starting out, this episode offers actionable insights into creating a successful onboarding process and building a cohesive team that aligns with your MSP's goals and values.

Thanks for Watching!

All Things MSP is a community for managed IT service providers, IT service providers and independent computer repair people who want to grow their businesses and share best practices. From their managed services pricing, business plan or even support automation, we discuss it all. IT service business owners of all types can participate and share business ideas. We also invite IT service vendors who support the channel to participate as well so long as they follow the group rules.

Here is a short list of some of the topics we discuss:
- IT Services Marketing
- IT Services Sales
- IT Services Pricing
- IT Services Contracts & Managed Services Agreements
- Managed Services Automation & Processes
- Managed Services Tools
- Managed IT Services

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Karl Palachuk’s Book Managed Services in a Month:
https://www.youtube.com/watch?v=HaRGAldHPM8

The opinions and statements by myself or All Things MSP are my own and do not reflect the opinions or positions of Egnyte

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Тэги:

#MSP #Managed_Service_Provider #Employee_Onboarding #Hiring_Tips #Culture_Fit #Documentation #Setting_Expectations #MSP_Success #Team_Building #Tech_Industry #Employee_Training #IT_Services #Business_Growth.

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