Shep Hyken

How to Handle Toxic Customers and Protect Company Culture 3:41
How to Handle Toxic Customers and Protect Company Culture Shep Hyken: Customer Service & CX Expert 21 8 часов назад
Tips for Training Teams with a Hospitality Mentality 24:27
Tips for Training Teams with a Hospitality Mentality Shep Hyken: Customer Service & CX Expert 42 2 дня назад
How to Get More Referrals 2:49
How to Get More Referrals Shep Hyken: Customer Service & CX Expert 30 3 дня назад
Customer Service Fail: When Servers Complain About Coworkers 3:16
Customer Service Fail: When Servers Complain About Coworkers Shep Hyken: Customer Service & CX Expert 82 7 дней назад
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety 21:49
How Connectivity Impacts Customer Satisfaction, Business Processes, and Public Safety Shep Hyken: Customer Service & CX Expert 28 8 дней назад
From Satisfied to Loyal: Transforming Customer Experience 2:04
From Satisfied to Loyal: Transforming Customer Experience Shep Hyken: Customer Service & CX Expert 63 10 дней назад
Expert Tips for Empowering Customers with Self-Service 3:40
Expert Tips for Empowering Customers with Self-Service Shep Hyken: Customer Service & CX Expert 94 2 недели назад
Big Biz Show: Customer Service Nightmares in Las Vegas Restaurants | Featuring Shep Hyken 7:25
Big Biz Show: Customer Service Nightmares in Las Vegas Restaurants | Featuring Shep Hyken Shep Hyken: Customer Service & CX Expert 34 2 недели назад
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences 28:16
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken: Customer Service & CX Expert 31 2 недели назад
Celebrate Get to Know Your Customers Day 2:47
Celebrate Get to Know Your Customers Day Shep Hyken: Customer Service & CX Expert 54 2 недели назад
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker 6:22
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker Shep Hyken: Customer Service & CX Expert 463,201 17 лет назад
Deliver Outstanding Customer Service - Shep Hyken - Customer Service & Business Keynote Speaker 13:31
Deliver Outstanding Customer Service - Shep Hyken - Customer Service & Business Keynote Speaker Gold Stars Speakers Bureau 21,635 12 лет назад
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences 28:16
Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken: Customer Service & CX Expert 31 2 недели назад
Do You Know the Difference Between Customer Service & Customer Experience? 3:08
Do You Know the Difference Between Customer Service & Customer Experience? Shep Hyken: Customer Service & CX Expert 3,183 1 год назад
What is Customer Experience by Shep Hyken 3:22
What is Customer Experience by Shep Hyken Uniphore Technologies 34 3 года назад
Ritz Carlton Customer Service Tips 6:04
Ritz Carlton Customer Service Tips Shep Hyken: Customer Service & CX Expert 114,805 6 лет назад
The Art of Saying 'No' Without Losing Clients 3:22
The Art of Saying 'No' Without Losing Clients Shep Hyken: Customer Service & CX Expert 371 3 месяца назад
Win the Customer, Not the Argument 3:07
Win the Customer, Not the Argument Shep Hyken: Customer Service & CX Expert 376 6 месяцев назад
Focus on Company Culture for Better Customer Experiences 3:48
Focus on Company Culture for Better Customer Experiences Shep Hyken: Customer Service & CX Expert 572 4 года назад
How to Communicate With Your Customers 3:41
How to Communicate With Your Customers Shep Hyken: Customer Service & CX Expert 7,526 1 год назад
Moment of Truth Keynote: Shep Hyken Airline Success Story 4:56
Moment of Truth Keynote: Shep Hyken Airline Success Story Shep Hyken: Customer Service & CX Expert 29,628 6 лет назад
Customer Service Strategy: Act Like an Owner! 3:57
Customer Service Strategy: Act Like an Owner! Shep Hyken: Customer Service & CX Expert 342 1 год назад
Celebrate Get to Know Your Customers Day 2:47
Celebrate Get to Know Your Customers Day Shep Hyken: Customer Service & CX Expert 54 2 недели назад
10 Ways to Create a Customer-Centric Culture by Shep Hyken 4:22
10 Ways to Create a Customer-Centric Culture by Shep Hyken Shep Hyken: Customer Service & CX Expert 1,923 10 лет назад
Shep Hyken - Customer Service and Experience Keynote Speaker 5:20
Shep Hyken - Customer Service and Experience Keynote Speaker BigSpeak Speakers Bureau 149 6 лет назад
Customer Service is More Than Just Being Nice Says Shep Hyken 3:26
Customer Service is More Than Just Being Nice Says Shep Hyken Shep Hyken: Customer Service & CX Expert 1,068 10 лет назад
Tips on How to Eliminate Friction for Your Customers 26:58
Tips on How to Eliminate Friction for Your Customers Shep Hyken: Customer Service & CX Expert 61 3 недели назад
How to Proactively Anticipate Customer Needs 23:09
How to Proactively Anticipate Customer Needs Shep Hyken: Customer Service & CX Expert 33 1 месяц назад

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